Our Cleaner

Privacy Policy

This data protection notice is designed to inform you about our handling of your personal data and about your rights according to the European General Data Protection Regulation (hereinafter referred to as “GDPR”) and the Data Protection Act 1998 (the “Act”). The data controller responsible for data processing is ADH Connect Limited (hereinafter referred to as “we” or “us”) and we are registered on the Information Commissioner’s Register of Data Controllers under registration number ZB729240

1. Contact us

If you have any questions or suggestions regarding this notice, or if you would like to contact us about asserting your rights, please direct your inquiry to: ADH Connect Limited, 167-169 Great Portland Street, London, England, W1W 5PF, UK; E-Mail: enquiries@ourcleaner.co.uk

2. Legal basis

The term “personal data” under data protection law refers to all information relating to an identified or identifiable individual. We process personal data in compliance with the relevant data protection regulations, the GDPR and the Act. Data processing by us only takes place lawfully. We process personal data only when you have given your consent (Art. 6.1.a GDPR), to perform a contract to which you are a party, or at your request to take steps prior to entering into a contract (Art. 6.1.b GDPR), to comply with our legal obligation (Art. 6.1.c GDPR) or if the processing is necessary to protect our legitimate interests or the legitimate interests of a third party, unless your interests or fundamental rights and freedoms which require the protection of personal data override (Art. 6.1.f GDPR).

If you apply for a vacant position in our company, we will also process your personal data for the purpose of deciding whether to establish an employment relationship.

3. Duration of storage

Unless otherwise stated in the following notes, we store data only for as long as is necessary to achieve the purpose of processing or to comply with our contractual or legal obligations. Such legal retention obligations may arise, among others, from commercial or tax law regulations. From the end of the calendar year in which the data was collected, we will retain such personal data contained in our accounting records for ten years and retain personal data contained in commercial letters and contracts for six years. In addition, we will retain data in connection with consents requiring proof as well as with complaints and claims for the duration of the statutory limitation periods. We will delete data stored for advertising purposes if you object to processing for this purpose.

4. Categories of recipients of the data

We use processors as part of the processing of your data. Processing operations carried out by such processors include, for example, hosting, maintenance and support of IT systems, customer and order management, order processing, accounting and billing, marketing activities or file and data carrier destruction. A processor is a natural or legal person, authority, institution, or other body that processes personal data on behalf of the data controller. Processors do not use the data for their own purposes but carry out data processing exclusively for the data controller and are contractually obligated to ensure appropriate technical and organizational measures for data protection. In addition, we may transfer your personal data to bodies such as postal and delivery services, the company’s bank, tax advisors/auditors or the tax authorities.

6. Processing of data when exercising your rights

If you exercise your rights set out in Art. 15 to 22 GDPR, we will process the transmitted personal data to make sure you can exercise your rights and we can provide evidence thereof. We will only process your data to provide information and have it ready for this purpose in case a control of data protection takes place, also to restrict processing in accordance with Art. 18 GDPR.

These processing operations are based on Art. 6.1.c GDPR in conjunction with Art. 15 to 22 GDPR.

7. Your rights

Where personal data relates to you, you have the following rights towards us as the controller:

  • Right of access (Art. 15 GDPR): you have the right to ask us if we process personal data about you and, if so, information on the extent of the processing.
  • Right to rectification (Art. 16 GDPR): you have the right to have your personal data corrected.
  • Right to be forgotten (Art. 17 GDPR): you have the right to have your personal data erased.
  • Right to restriction of processing (Art. 18 GDPR): you have the right to obtain the restriction of the processing of your personal data.
  • Right to data portability (Art. 20 GDPR): you have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly-used and machine-readable format and to transfer that data to another controller.
  • Withdrawal of consent (Art. 7.3. GDPR): if you have given us your consent to process personal data about you, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
  • Right to lodge a complaint with a supervisory authority (Art. 77 GDPR): if you believe that a processing of personal data concerning you violates the provisions of the GDPR, you have the right to lodge a complaint with a supervisory authority.

8. Right to object

In accordance with Art. 21.1 GDPR, you have the right to object, on grounds relating to your particular situation, at any time to processing based on points e) or f) of Art. 6.1 GDPR. If we process personal data about you for the purpose of direct marketing, you may object to such processing pursuant to Art. 21.2 and 21.3 of the GDPR.

Data processing on our website

When using our website, we collect all information you give us. In addition, during your visit on our website, we automatically collect certain information about your use of the website. Under data protection laws, the IP address is generally considered to be personal data. An IP address is assigned to every device connected to the Internet by the Internet provider so that it can send and receive data.

Processing of server log files

When using our website for informational purposes only, general data is initially stored automatically (i.e., not via registration) and transmitted to our server by your browser. By default, this includes: the browser type/version, the operating system used, the page accessed, the page previously visited (referrer URL), the IP address, the date and time of the server request and the HTTP status code.

Special notes for Users

In the following we will describe how we process data when you book household services via our platform and request the service of a provider.

a. Booking of household services

To book household services via our website you are required to register with us and create your own Our Cleaner account. This profile is necessary to identify potential service providers that offer their services in the area requested and based on additional criteria you put forward.

We collect the following information:

First name, last name, email address, telephone number, street, house number, additional address information, postcode, city, information to identify you in case of need, type of service requested and additional services as well as the date, time and duration of the requested service, information if service is one-off or recurring (hereinafter combined referred to as “booking data”, time of user profile creation and update.

In addition, you can also specify the following information: Presence of domestic animals, disposal site for waste, availability of parking spots, specification of special needs (e.g., certain priorities or rooms, which should not be included in the service requested), possible requirements regarding cleaning materials, information on how the service provider can access your apartment (e.g., keys are with neighbour, or you are at home).

We transfer the user profile data, booking data and possible additional information provided by you on a voluntary basis for the purpose of arranging household services to service providers you selected during the booking process plus potentially other service providers that fit your booking criteria. If you do not select any service provider, or if none of the service providers you select confirm the booking to provide the service at the requested location and time, we will forward your user profile data, booking data and any other information you voluntarily provide to other service providers for the purpose of arranging the household services, who may accept your request.

If a booking request is accepted and a contract between you and a provider is confirmed, we also process your user profile data for the purpose of booking support, fulfilment, completion, accounting and follow-up assistance of the respective booked services as well as contracts including additional related actions such as invoices, credit, claims, cancellations etc.

On top of that we use user profile data, especially your telephone number, to send out automated messages to notify and remind you of upcoming cleaning events and services.

We also use the booking data to the required extent to generate invoices for the delivered services of the provider and any following necessary assistance (e.g., in case of inadequate service delivery of your provider) as well as for the settlement of our commission vis-à-vis the service provider.

In addition we transfer, depending on the chosen method of payment, your credit card data (card number, expiry date, security code) or your bank account details (hereinafter also referred to as “payment data”), that we collect in connection to the booking, to the licensed payment provider Stripe Payments Europe Limited, The One Building, 1 Grand Canal Street Lower, Dublin 2, Ireland, cooperating with us for the purpose of handling of payments (hereinafter referred to as “payment provider”). The payment provider is collecting, processing, and using the payment data for the purpose of handling of payments respectively collecting the receivables from your bank account. There is no additional storage of your payment data.

As part of our service provision, we store the services booked by you and provided to you by a service provider, including any invoice issued, in your user profile so that you can access this information at a later date.

The legal basis for the described data processing is Art. 6.1.b GDPR.

If you do not select a service provider, or none of the service providers selected by you has confirmed the booking, we will forward the data provided for the purpose of arranging the household services to other service providers who can accept your request. This is done in accordance with Art. 6.1.f GPDR. The forwarding takes place in the interest of the other service providers to offer you the desired household services.

Consent to advertising

If you have given your consent to be contacted by us for advertising purposes, we process and use your user profile data, booking data and additional information as well as your access times to your user profile, to better understand your user habits and to send you information about other services that may be of your interest. Once you have given your consent to the use of your data for promotional purposes (e.g. newsletter), you can withdraw this consent at any time via the unsubscribe link in our email as well as by sending an email to enquiries@ourcleaner.co.uk. The legal basis for this processing is Art. 6.1.a GDPR.

Update/Deletion of profile data

You can update your information and user data at any time in your account. If you want to delete your user profile, we will block your data first and then delete it.

Special Notes for Service Providers

Registration and mediation

If you are creating an account as a service provider on our platform, we process the following data to initiate and potentially close a contract with you regarding the intermediation of household services: First name, last name, email address, street, house number, postcode, city, nationality, date of birth and telephone number and information to identify you in case of need (hereinafter combined referred to as “provider profile data”), information on whether you are allowed to work as self-employed , your previous cleaning experience, information on your access to means of transportation, your bank details, your language skills, information on the work area and the potential timeframe of your availability and your access to different means of communication (mobile phone, smartphone, internet access). In addition, you can provide / upload a picture of yourself as well as short description of yourself.

We store the provider profile data and such information in an account accessible to you as service provider who receives our invoices for intermediation services. Some of the provider profile data will also be published on the platform, such as your first name, photo and short description.

We use the data of service providers to fulfil, complete and do the accounting of booked services as well as contracts and to deal with any additional related matters such as invoices, credit, claims, cancellations etc. The data of service providers is stored in the respective account/profile.

In addition, we use provider profile data, especially your telephone number, to send out automatic messages to notify and remind of upcoming cleaning events.

The legal basis for this data processing is Art. 6.1.b GDPR.

Update/Deletion of profile data

You can update your information and provider data at any time in your account. If you want to delete your provider profile, we will block your data first and then delete it.

Ratings on our platform

As a registered user or service provider, you can submit ratings on our platform. As a user, you can rate service providers with regard to the household services they have provided. As a service provider, you can rate the customer relationship with users for whom you have provided household services.

As a registered user or service provider, you can submit ratings on our platform. As a user, you can rate service providers with regard to the household services they have provided. As a service provider, you can rate the customer relationship with users for whom you have provided household services.

The legal basis for the submission and publication of ratings associated with the processing of personal data is Art. 6.1.f GDPR. The processing serves our legitimate interest in creating the greatest possible transparency for users and service providers.

The ratings are generally processed until the account used on the platform is deleted.

Communications via our platform

We offer users and service providers the opportunity to communicate directly with each other via our platform. To be able to offer this service, we must store and process the communication contents. The service is part of our platform. The legal basis for this type of data processing is Art. 6.1.b GDPR. The use of this service is voluntary.

We treat this communication data confidentially. As a matter of principle, we do not take note of the contents. However, we reserve the right to manually check the communication content in individual cases if there are grounds to suspect that the service is being used to circumvent our platform or otherwise to engage in fraudulent conduct or that the use otherwise violates our Terms of Use or legal regulations. In this case, the processing of data by us is based on Art. 6.1.f GDPR and serves our legitimate interest in preventing misuse of our platform.

The communication content is stored until the account used is deleted from the platform.

Cookies

We use cookies and similar technologies (“cookies”) on our website. Cookies are small text files that are stored by your browser when you visit a website. This identifies the browser used and can be recognized by web servers. You have full control over the use of cookies through your browser. You can delete the cookies in the security settings of your browser at any time. You can object to the use of cookies through your browser settings in principle or for specific cases.

The use of cookies is partly technically necessary for the operation of our website and thus permissible without the consent of the user. In addition, we may use cookies to offer special features and content and for analysis and marketing purposes. These may also include cookies from third-party providers (so-called third-party cookies). We only use such technically unnecessary cookies with your consent in accordance with Art. 6.1.a GDPR. Further information on the storage period of individual cookies can be found in the settings of our Consent Management Tool.

Consent management tool

This website uses a consent management tool to control cookies. The consent management tool enables users of our website to give consent to certain data processing procedures or to withdraw given consent. By confirming the “I accept” button or by saving individual cookie settings, you consent to the use of the associated cookies. The legal basis under data protection law for this processing is your consent within the meaning of Art. 6.1.a GDPR.

In addition, the consent management tool allows us to provide evidence of the declaration of consent. For this purpose, we process information about the declaration of consent and further log data about this declaration. Cookies are also used to collect this data.

The processing of this data is necessary to prove that we have received your consent. The legal basis arises from our legal obligation to document your consent (Art. 6.1.c in conjunction with Art. 7.1 GDPR).

Google Analytics

Our website uses Google Analytics, a service provided by Google Ireland Limited (Google Ireland/EU).

Google Analytics is a web analysis service that allows us to collect and analyze data about the behavior of visitors to our website. Google Analytics uses cookies for this purpose, which enable an analysis of the use of our website. Personal data in the form of online identifiers (including cookie identifiers), IP addresses, device identifiers and information about interaction with our website are processed.

Part of this data is information stored in the terminal device you are using. In addition, further information is also stored on your used end device via the cookies. Such storage of information by Google Analytics or access to information already stored in your end device will only take place with your consent.

Google Ireland will process the data thus collected on our behalf to evaluate the use of our website by the users, to compile reports on the activities within our website and to provide us with further services related to the use of our website and the Internet. The user profile of our user is pseudonymized based on the processed data.

Google Ireland will process the data thus collected on our behalf to evaluate the use of our website by the users, to compile reports on the activities within our website and to provide us with further services related to the use of our website and the Internet. The user profile of our user is pseudonymized based on the processed data.

The personal data processed on our behalf by provide Google Analytics may be transferred to any country in which Google Ireland or Google’s Ireland sub-processors maintain facilities. The legal basis for this transfer is the standard contractual clauses for the transfer of personal data to processors in third countries pursuant to Art. 46.2.c GDPR.

We only use Google Analytics with anonymized IPs. This means that the IP address of the user is shortened by Google Ireland within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. The IP address transmitted by the user’s browser is not combined with any other data.

We use the Google Universal Analytics variant. This allows us to assign interaction data from different devices and from different sessions to a unique user ID. This allows us to put individual user actions in context and analyze long-term relationships.

Data on user actions is stored for a period of 14 months and then automatically deleted. When the storage period has expired, the deletion of this data takes place automatically once a month.

You can also prevent the collection of information generated by the cookie by downloading and installing the browser plugin available at the following link: here.

Hotjar

Our website uses the service Hotjar of the provider Hotjar Ltd. (Malta/EU).

Using Hotjar, we can perform an analysis of movements on our website using so-called “heat maps”. This makes it possible, for example, to see how far users scroll and which buttons users click on and how often. Furthermore, it is possible to gather feedback directly from users of the website. By using this tool, we receive valuable information to create a better performing and more user-friendly website.

Using Hotjar allows us to track clicks, mouse movements, scrolling height, screen size of your device, device type and browser information. In addition, we receive information about geographical location (country only) and your preferred language for viewing our website. In case your personal data or that of a third party is displayed on the website, this will be automatically hidden by Hotjar and cannot be retraced by the tool at any point in time.

Hotjar uses cookies and other technologies to collect data about the behavior of our users and their devices, in particular the IP address of the device (collected and stored only in anonymized form during your website use), screen size, device type (unique device identifiers), information about the browser used, location (country only), preferred language for viewing our website.

The setting of cookies and the further processing of personal data described here takes place with your consent. The legal basis for the data processing in connection with the Hotjar service is therefore Art. 6.1.a GDPR. You can withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

You can find more information about the Hotjar service and Hotjar’s data protection on Hotjar’s help page.

Google Ads

We use the online advertising program Google Ads of Google Ireland Limited (Ireland/EU), through which we place advertisements on the Google search engine. When you access our website via a Google ad, Google sets a cookie on your terminal device (“conversion cookie”). In the process, a different conversion cookie is assigned to each Google Ads customer, so that the cookies are not tracked across the websites of different Ads customers. The information obtained with the help of the cookie is used to create conversion statistics. This way, we learn the total number of users who clicked on one of our Google ads. However, we do not receive any information with which users can be personally identified.

For more information about these processing activities, the technologies used, stored data and the storage period, please refer to the settings of our Consent Management Tool. Processing is only carried out with your consent pursuant to Art. 6.1.a GDPR. You can withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.