Privacy Policy

OURCLEANER PRIVACY NOTICE – CUSTOMERS

OurCleaner takes your data security seriously and is committed to safeguarding the personal information that it collects under the Data Protection Act 2018.

OurCleaner is a company registered and trading in the United Kingdom whose company number is 11771496, our registered office is Royal Buildings, 10 Princess Way, Swansea, SA1 3LW. We are a Data Controller and we are registered with the Information Commissioners Office under registration number ZA544721.

Any queries that you may have in relation to data protection can be sent to us at enquiries@ourcleaner.co.uk

We process your data as a valued customer of OurCleaner to allow us to provide our services to you. In order to access our service you must register with an account with us. This allows us to connect you with trusted cleaners in your area who match your requirements. When you provide us with your information and set up an account we will manage this information to allow you to select a service. When you wish to progress your booking we will pass your contact details to your chosen cleaner who will contact you to provide the service. The only details that are passed to the cleaner are your name, address, telephone number and the size of your property and any special instructions in relation to providing the service.

The legal grounds for processing your information is that it is necessary for the performance a contract. On occasion we may need to pass your information to our insurer if there is a claim made in respect of the provision of OurCleaner services but we will inform you in advance and seek your consent if this is the case.

We do not share your data with any third parties other that as stated above and we do not profile you based on your information or make automated decisions based on your information. We will not use your information to market goods or services to you other than in respect of similar OurCleaner services. You may opt out of this at any time and we will regularly offer you this option. We will hold your information for a period of six years after you have purchased a service through OurCleaner.

You have the right to request a copy of your information, to ask us to rectify or erase your information, to exercise your right of data portability or in some cases to object to processing. Simply contact us at enquiries@ourcleaner.co.uk and we will be happy to assist you.

All payment information is held and managed separately by our outsourced gateway provider

If you wish to close your account at any time you may do so and all you need to do is to tell us.

We hope that you have a positive experience with OurCleaner but we will do all we can to resolve any complaints internally however if you need to you can refer a complaint to the Information Commissioners Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.


OUR-CLEANER PRIVACY NOTICE – CLEANERS

Our-Cleaner is a company registered and trading in the United Kingdom whose company number is 11771496, our registered office is Royal Buildings, 10 Princess Way, Swansea, SA1 3LW. We are a Data Controller and we are registered with the Information Commissioners Office under registration number ZA544721.

Any queries that you may have in relation to data protection can be sent to us at enquiries@ourcleaner.co.uk

If you decide register with us as a cleaner we will do all we can to make the process as quick and easy as possible but we will need to process your personal information to allow us to work with you.

You will need to create an account and provide us with some simple details such as your name address, email address, contact telephone number and a mobile number. We will also require bank information from you in to undertake an ID check.

When you have registered with OurCleaner your profile will be available on our website. If you wish you can also provide a photograph. As part of the service we hold information about the assignments you have accepted and the feedback that we receive from customers about your visit. We will use any comments with your agreement as testimonials on our webpage.

If you wish to close your account at any time you may do so and all you need to do is to tell us. However, we need keep your information for a period of six years after an assignment has been undertaken.

You can ask us to provide a copy of your information, to rectify or erase your information or to take your data elsewhere (portability) and in some cases to object to processing. Simply contact us at enquiries@ourcleaner.co.uk to request this or for any other query on how we manage your data.

We may profile you in association with customer comments as detailed above but we will not make automated decisions based on the information that you have supplied. We will not share your information or use it for marketing purposes however we may contact you to inform you of offers, prizes or incentives that relate to your registration.

We will do all we can to resolve any complaint that you may have at first internally. However, if you are not satisfied with our response you can refer a complaint to the Information Commissioners Office at Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.