Our Cleaner

Terms of Service

Service Provider T&C’s

IMPORTANT NOTE

This is a legal contract between you and us. Please do not agree to it unless you have read and understood it.

If you need any clarification, please ask us and we will do our best to help, we cannot however, give you legal advice.

INTRODUCTION

These terms of use (together with any documents referred to in them) tell you the terms on which you may make use of our website www.ourcleaner.co.uk (the “Site”) and the connection service that we provide through it (collectively, OurCleaner).

By using OurCleaner, you confirm that you have read and accepted these terms of use and that you agree to comply with and be bound by them. If you do not agree to them, you must not use OurCleaner.

OTHER APPLICABLE TERMS

These terms of use refer to our Privacy, which sets out the terms on which we process any personal data we collect from you or that you provide to us. By using OurCleaner, you consent to such processing and you warrant that all data provided by you is accurate.

A BIT ABOUT THE PLATFORM & HOW TO CONTACT US

OurCleaner is a technology platform, accessed through the Site, that connects users (Users) with third party providers of cleaning services such as you (Service Providers). It enables Users to engage the services of a Service Provider in their area for the provision of those services (Services).

OurCleaner is operated and owned by ADH Connect Limited (we or us). We are a limited company registered in England and Wales under company number 15874892 and have our registered office at 167-169 Great Portland Street, London, England, W1W 5PF. 

REGISTRATION

You acknowledge that, in determining whether to include you on the Site as a potential supplier of Services, we rely on the accuracy and completeness of the information supplied by you during the registration process. 

By registering you authorise us to and/or any of our appointed agents to carry out all necessary searches, including searches to verify the information you have provided.

RELATIONSHIP BETWEEN US

You are an independent contractor and will not be our employee. You shall be fully responsible for any tax and national insurance and social security contributions and any other liability, deduction, contribution, assessment or claim arising from, or made in connection with, these terms of use or your provision of the Services. 

You shall indemnify us against all reasonable costs and expenses and any tax, penalty, fine or interest incurred or payable by us in connection with, or in consequence of, any such liability, deduction, contribution, assessment or claim, other than where such liability, deduction, contribution, assessment or claim arises out of our negligence or wilful default. 

SERVICES

If you accept a contract with a particular User you agree to supply Services to that User in accordance with these terms of use. You acknowledge that, despite your obligations to us regarding the standard of such Services, you will contract directly with each User for the supply of Services. In the event of a dispute with a User that you cannot resolve personally, you may escalate to OurCleaner’s dispute resolution procedure for resolution. 

If you cause any damage to a User’s property in the course of providing the Services to them, you will be fully responsible for such loss or damage up to the value of the OurCleaner’s policy excess and will reimburse the User for any losses up to that value. Any losses in excess of OurCleaner’s policy excess may be referred to OurCleaner who will refer the case to its insurers. For the avoidance of doubt, you will be responsible for covering the policy excess, however the OurCleaner Public liability insurance will cover the rest.

You shall only use User contact information insofar as is reasonably necessary to provide the Services. You shall keep such information confidential and shall delete it if requested to do so by us.

We do not guarantee that you will receive any particular level of, contracts or revenues from the arrangements contemplated by these terms of use.


We do not carry out any checks on Users and cannot provide any guarantees as to the conduct of Users or the suitability or safety of their premises. You attend cleaning visits at your own risk. 

SERVICES OUTSIDE THE PLATFORM

You agree that all bookings between you and Users will be made through the OurCleaner website and further you will not supply any Services to any Users who have previously booked you through our website.

Please note, if a User offers to engage or employ you to provide Services other than through the OurCleaner website, you must refuse and notify us. If you accept any such offer or if you make a similar offer to a User, we will immediately withdraw your right to use OurCleaner platform including all other benefits we offer. You will be required to compensate us in respect of any losses we suffer as a result up to a maximum of £350.

This restriction shall apply for a period of six months after the date of termination of this agreement between us.

USE OF THE SITE 

We may update the Site from time to time, and may change the content on them at any time. We do not guarantee the availability of the Site and may suspend the site temporarily for purposes of repair, maintenance or upgrade. 

Please ensure changes you make to your profile are accurate and comply with the content standards. 

FEES AND PAYMENT

You set the amount you charge for the Services you provide to Users. 

We will issue receipts for any payments received from Users. We will ensure your name and details are included on the receipt.

We shall send payment to you within 24 hours of receiving confirmation that the job has been completed.

We shall pay interest on overdue sums at 2% per annum over the base rate for the time being of Lloyds Bank Plc.

OurCleaner shall deduct 15% from your cleaning bill which is used to fun ongoing platform maintenance, insurance and marketing costs. 

LIABILITY AND INDEMNITY

Any provisions in these terms of use excluding or limiting liability will apply regardless of the form of action, whether under statute, in contract or tort (including negligence) or otherwise. Nothing in these terms of use is in any way intended to exclude or restrict either party’s liability for negligence causing death or personal injury or for fraud or fraudulent misrepresentation or for any liability which may not legally be excluded or limited.

Our total liability under, or in connection with, these terms of use in respect of any act or omission, or any series of connected acts or omissions, shall be limited to the amount paid to you in the six months preceding the relevant act or omission.

In no circumstances shall we be liable for any consequential, indirect or special loss or damages or for economic losses (including, without limitation, loss of revenue, profits, contracts, business or anticipated savings) or for damage to, or loss of, data or for damage to, or loss of, reputation or goodwill.

SUSPENSION AND TERMINATION

We may at any time, whether with or without cause and whether with or without notice, immediately suspend your right to use the Platform (including removal of your profile from the Site and the App) and/or terminate the legal agreement between us and close your account.

You may terminate the legal agreement between us and request the closure of your account at any time by emailing us at enquiries@ourcleaner.co.uk.

APPLICABLE LAW

These terms of use, their subject matter and formation are governed by English law, the Courts of which shall have exclusive jurisdiction over any claim arising from, or related to, these terms of use.

Service User T&C’s

INTRODUCTION

These terms of use (together with any documents referred to in them) tell you the terms on which you may make use of our website www.our-cleaner.co.uk (the Site) and/or our mobile application (the App), whether as a guest or a registered user, and the connection service that we provide through them (collectively, OurCleaner).

Please read these terms of use carefully before you start to make any use of OurCleaner, as they will apply to your use of it. 


By using OurCleaner, you confirm that you have read and accepted these terms of use and that you agree to comply with and be bound by them. If you do not agree to them, you must not use OurCleaner.

OTHER APPLICABLE TERMS

These terms of use refer to our Privacy Policy which sets out the terms on which we process any personal data we collect from you or that you provide to us. By using OurCleaner, you consent to such processing, and you warrant that all data provided by you is accurate.

INFORMATION ABOUT US 

OurCleaner is a technology platform, accessed through the Site or the App, that connects users (such as you) with third party providers of cleaning services and certain other services as listed on the Site (Service Providers). It enables you to engage a Service Provider in your area for the provision of those services.

OurCleaner is operated and owned by ADH Connect Limited (we or us). We are a limited company registered in England and Wales under the company number 15874892 and have our registered office at 167-169 Great Portland Street, London, England, W1W 5PF.

If you wish to contact us in writing, have a complaint or are required to give us notice in writing, you can send this to us by email at enquiries@ourcleaner.co.uk

DISCLAIMER

Please note that we simply provide the platform that connects users (such as you) with Service Providers and allows them to be introduced. We do not, ourselves, provide any cleaning services or other services of the type listed on the Site as being provided by Service Providers and any contract for the provision of those services is between you and the relevant Service Provider (and not us). It is up to the relevant Service Provider to perform any services you request through OurCleaner and you agree to comply with any terms of service that apply between you and the relevant Service Provider.

We do not employ Service Providers and, unless otherwise specified in these terms of use, we are not responsible for, and make no representations, warranties or guarantees as to, the behaviour, acts or omissions of any Service Providers you engage through OurCleaner or the quality of the services they provide. If a Service Provider you engage through OurCleaner causes any damage to your property in the course of providing services to you, responsibility for such damage will rest with the Service Provider (and not with us).


We do take reasonable measures to ensure the suitability and quality of the Service Providers, including, without limitation, conducting interviews, obtaining proof of identity and address and obtaining references. However, you acknowledge that, in carrying out any checks, we may be reliant on information supplied by third parties and we cannot guarantee that such information is accurate. 

ACCESSING OURCLEANER

The Site and the App are made available free of charge and you may download the App onto any number of Mobile Devices.


We make no representations, warranties or guarantees, whether express or implied, that OurCleaner or any content on it: (i) will always be available or be uninterrupted; (ii) will be error-free, accurate, complete or up-to-date; or (iii) will be secure or free from bugs or viruses.


Access to OurCleaner is permitted on a temporary basis and we may suspend, withdraw, discontinue or change all or any part of it without notice. We will not be liable to you if, for any reason, OurCleaner is unavailable at any time or for any period.

REGISTRATION AND SECURITY

Use of, and access to, certain parts of OurCleaner may require you to register with us. If you wish to register, you must complete all of the fields on the registration page.

You must not create your own OurCleaner account using an email address other than your own or one that you are permitted to use and, if you know or suspect that someone other than you has successfully registered to use OurCleaner using your email address, you must notify us immediately at enquiries@OurCleaner.co.uk.

If you choose, or you are provided with, a username, password or any other piece of information as part of our security procedures, you must treat such information as confidential and must not disclose it to any third party or allow any third party to use or access your account. We have the right to disable any username or password, whether chosen by you or allocated by us, at any time if, in our reasonable opinion, you have failed to comply with any of the provisions of these terms of use.

You may not authorise others to access OurCleaner using your username and password and you may not assign or otherwise transfer your account to any other person or entity. 

PRICING AND PAYMENT

When you first request the services of a Service Provider, you will be asked to provide us with valid credit or debit card payment details to pay for the services you request through OurCleaner. We will store your card details for such purpose and you agree that we may undertake authorisation checks on that card (including when you use OurCleaner to request the services of a Service Provider).


The amount you will pay will comprise: (i) a fee due to the Service Provider based on the duration of the visit(s) (i.e. the number of hours worked); and (ii) a service fee due to us as stated on the receipt you receive and calculated by reference to the number of hours (or part thereof) worked by the Service Provider. We will issue you with a single receipt for the total amount paid by you in respect of each booking.

payment is taken upfront, however, it is held is escrow and not sent to the cleaner, until such time as you confirm the clean has occurred or 24 hours after clean time whichever happened first, Our Service fee is currently £1 per booking covers insurance, customer service, platform maintenance  and marketing.

Service Providers are free to set the amount they charge for the Services they provide to Users. This will be notified to you each time you request the services of a Service Provider.

To the extent applicable, all fees are inclusive of VAT at the prevailing rate.

BOOKING PROCESS AND CANCELLATION

Bookings can be made on a weekly, fortnightly or one-off basis. Users making a one-off booking are subject to no further commitment beyond their initial booking.

SERVICE PROVIDERS

You agree to treat Service Providers courteously and lawfully and to provide a safe and appropriate working environment for them in compliance with all applicable laws and regulations. You also agree to provide them with all reasonable information and co-operation required to enable them to provide the services you have requested.


You acknowledge that your preferred Service Provider, if you have one, may be unavailable from time to time, whether due to illness or vacation or through ceasing to use OurCleaner.

By registering to use OurCleaner, you agree that all bookings between you and Service Providers will be made through OurCleaner and that you will not engage or employ any Service Provider you have previously booked through OurCleaner, or whose contact details you have received from us, to provide any Services other than through OurCleaner. If a Service Provider offers to provide Services to you other than through OurCleaner, you must refuse such offer and notify us immediately. If you accept any such offer or if you make a similar offer to a Service Provider, we will immediately withdraw your right to use OurCleaner (without any obligation to refund any fees already paid by you) and you will be required to compensate us in respect of any losses we suffer as a result up to a maximum of £350.

You also agree not to engage or employ any Service Provider you have previously booked through OurCleaner, or whose contact details you have received from us, to provide any Services for a period of six months after the date of termination of the legal agreement between us.

INTELLECTUAL PROPERTY RIGHTS

We are the owner or the licensee of all intellectual property rights in OurCleaner and in the material published on it. You acknowledge that you have no rights in or to OurCleaner or the technology used or supported by it other than the right to use it in accordance with these terms of use. If you use any part of OurCleaner in breach of these terms of use, your right to use OurCleaner will cease immediately.

You must not use any part of the content on OurCleaner for commercial purposes without obtaining a licence or other written consent to do so form us or our licensors.

YOUR LIABILITY TO US

You will be liable to us and will indemnify us for any breach by you of these terms of use or of any contract between you and any third party (including any terms of service that apply between you and any Service Providers you engage through OurCleaner). If you are a consumer, this means that you will be responsible for any loss or damage we (or any of our affiliates, personnel or associated third parties) suffer as a result of such breach, including any claims or legal proceedings brought against us by any other person as a result of such breach.

LIMITATION OF OUR LIABILITY

You acknowledge that OurCleaner has not been developed to meet your individual requirements and that it is therefore your responsibility to ensure that the facilities and functions of OurCleaner meet your requirements.

Unless otherwise specified in these terms of use, we will only be liable to you for any loss or damage (whether in contract, tort (including negligence), breach of statutory duty or otherwise) arising under, or in connection with, your use of, or inability to use, OurCleaner if such loss or damage is a foreseeable result of our breach of these terms of use or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach of these terms of use or our negligence or if it was reasonably contemplated by you and us at the time of the agreement between us coming into effect as a possible result of such breach or negligence.

If you are a business or an individual using OurCleaner in a business capacity, please note that:

  • our maximum aggregate liability under, or in connection with, these terms of use (including your use of OurCleaner) whether in contract, tort (including negligence) breach of statutory duty or otherwise, shall in all circumstances be limited to the service fee paid by you to us during the 12 month period immediately prior to the liability arising;
  • we will not be liable for: (i) loss of profits, sales, business or revenue; (ii) business interruption; (iii) loss of anticipated savings or interest; (iv) loss of business opportunity; (v) loss of or damage to data; (vi) loss of or damage to reputation or goodwill; or (vii) any indirect, special or consequential damages, loss, costs, claims or expenses of any kind; and
  • to the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to OurCleaner or any content on it, whether express or implied.

If you are a consumer, you may only use OurCleaner for domestic and private use. You agree not to use OurCleaner for any commercial, business or resale purposes and, if you do, we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

We will not under any circumstances be liable for:

  • the behaviour, acts or omissions of any Service Providers you engage through OurCleaner or the quality of the services they provide; or
  • any loss or damage caused by any bug, virus, distributed denial-of-service attack or other technologically harmful material that may infect your information technology (including your Mobile Device), data or other proprietary material due to your use of OurCleaner or your downloading of any content on it or on any website linked to it.

Nothing in these terms of use:

  • excludes or limits our liability for death or personal injury resulting from our negligence, fraud or fraudulent misrepresentation or any other liability that cannot be excluded or limited by English law; or
  • is intended to affect your statutory rights. Advice about your statutory rights is available from your local Citizens’ Advice Bureau or Trading Standards office.

LINKS TO THIRD PARTY WEBSITES AND RESOURCES

The Site and/or the App may contain links to other websites and resources provided by third parties, including, without limitation, advertisers. We have no control over those websites or resources or their availability and any links to them are provided for your information only. You will need to make your own independent judgement regarding your interaction with any such websites or resources, including the purchase and use of any products or services accessible through them. We are not responsible for, and do not endorse, their content or their privacy policies (if any) and we will not be liable for any loss or damage that may arise from your use of them.

EVENTS OUTSIDE OUR CONTROL

We will not be liable or responsible for any failure to perform, or any delay in the performance of, any of our obligations under these terms of use that is caused by any event or circumstance beyond our reasonable control, including any failure of public or private telecommunications networks or any delays or latency due to your physical location or your wireless data service provider’s network.

APPLICABLE LAW

These terms of use, their subject matter and formation are governed by English law. If you are a consumer, the courts of England and Wales will, subject to the paragraph below, have non-exclusive jurisdiction over any claim arising from, or related to, these terms of use (unless you are a resident of Northern Ireland, in which case you may bring proceedings in Northern Ireland, or you are resident of Scotland, in which case you may bring proceedings in Scotland). If you are a business, you and we each agree that the courts of England and Wales will have exclusive jurisdiction over any claim arising from, or related to, these terms of use.

Nothing in the foregoing paragraph will limit our right to take proceedings against you in any other court of competent jurisdiction, nor will the taking of proceedings in any one or more jurisdictions preclude us from taking proceedings in any other jurisdiction, whether concurrently or not, to the extent permitted by the law of such other jurisdiction.